Policy and Procedure Manual

This online Policy and Procedure Manual is intended for use as a guide to the workings of our organisation by RFWA staff and clients. The manual is not a contract between the employer and employees, or RFWA and its clients and where discrepancies may arise herein between it and the RFWA Enterprise Bargaining Agreement (the EBA which covers staff employed by RFWA), the terms of the Agreement will govern.

Occupational Health and Safety

• Occupational Health and Safety
• Workers Compensation

Operational

• Operational and Administration Procedure Manual

Organisational Governance and Management

• Board of Management Code of Conduct
• Board of Management meetings
• Corporate Image
• Duty of Care
• Finance Accountability
• Funding Submissions
• Insurance and Indemnity Arrangements
• Management of Organisational Change
• Policy Development, Implementation and Review
• Serious Incident Reporting
• Staff Meetings: Management Committee and Staff

Service Programs

• Consumer Participation
• Consumer Right to Confidentiality
• Consumer Rights
• Consumers Exiting from Programs
• Cultural Awareness
• Families and Friends Involvement
• Hearing Voices Network
• Protection of Human Rights and Freedom from Abuse and Neglect
• Recovery Framework and Principles
• Service Access and Entry

Site Procedures

• Alcohol and Drug Use by Consumers and Residents
• Consumer Complaints and Disputes
• Consumer Privacy
• Consumer Safety
• Critical Incidents and Difficult Situations
• Documentation of Consumer Information
• HIV, Hepatitis B and Hepatitis C
• House Rules
• Medication
• Sexual Vulnerability
• Site Financial Accountability
• Site Maintenance
• Smoking
• Staff and Client Security
• Stationery Supplies
• Use of Organisational Vehicles

Staff, Students and Volunteers

• Equal Employment Opportunity and Anti Discrimination
• On call staff
• Recruitment, Selection and Orientation
• Relief Staff
• Rural or Interstate Travel
• Staff & Volunteer Code of Conduct
• Staff Employment Conditions
• Staff Grievance and Conflict Resolution
• Staff Leaving the Agency
• Staff Substandard Performance
• Staff Supervision
• Staff Training, Education and Development
• Student Placements
• Use of Telephone, Internet and Emails
• Volunteers

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